General conditions of sale and use

Preamble

The purpose of this document is to inform the Customer about the General Conditions of Sale of the online sales service (GTC) of the “PASSPASS.FR” site. The site has the following features:

• Route calculation
• Time information for Pass Pass partner networks
• Practical information on Pass Pass partner networks
• Event information, news from Pass Pass partners
• Information on mobility services
• Creation of a Pass Pass Client account with profile management and favorites
• Ordering a Pass Pass card
• Ordering a Pass Pass card reader
• Purchase of transport tickets (on a Pass Pass card)
• Viewing the contents of a Pass Pass card
• Management of customer personal data
• After-Sales Service
• Form of contact

The Customer undertakes to carefully read these General Conditions of Sale for the online sales service as they constitute an electronic contract for each order or service provided on PASSPASS.FR. The partner networks for which the Customer can purchase their ticket are listed below:

- Ilévia - European Metropolis of Lille (MEL),
- Marinéo, Community of Agglomeration of Boulonnais (CAB),
- TUC Cambrésis, Community of Agglomeration of Cambrai (CAC)
- Tadao, Syndicat Mixte des Transports Artois-Gohelle (SMTAG)
- Transvilles, Syndicat Intercommunal de Mobilité et d'Organisation Urbaine du Valenciennois (SIMOUV)
- Arc en Ciel, Hauts-de-France region

This list is intended to evolve over time with the aim of distributing all titles to all the mobility networks of the Hauts-de-France region ticketed Pass Pass.

The words "I accept the general conditions of sale" that the Customer will tick when paying for his order, will constitute irrevocable acceptance of these general conditions of sale.

These T & Cs are permanently accessible on the “PASSPASS.FR” site along with a date of the last update.

The Pass Pass Community reserves the right to modify these general conditions at any time, without notice.

Consequently, the Customer can only order transport tickets, Pass Pass cards or card readers if they accept all the conditions set out below.

The Customer guarantees the accuracy of the information he provides.

Fraudulent use of the Site or which contravenes these general conditions of sale may lead, at any time, to the refusal by the Pass Pass partner networks to allow the Customer to access the services offered on said site.

The “PASSPASS.FR” site is commercially managed by the Syndicat Mixte Hauts-de-France Mobilités, whose head office is located at the regional headquarters:

Hauts-de-France Regional Headquarters
151 Avenue du Président Hoover
59555 LILLE CEDEX

And technically by Conduent Business Solutions France, SAS with a capital of € 33,010,044.00, registered in the Aubenas Trade and Companies Register under number 480 800 150 0002 whose head office is located rue Claude Chappe, 07500 GUILHERAND GRANGES .

Article 1: Definitions and scope of application

1.1 Definition

Is understood by the terms:

•     GTC: General Conditions of Sale of the online sales service of the “PASSPASS.FR” site.
•     Pass Pass card : contactless card that may contain reduction rights, mobility services and transport tickets from the Pass Pass partner networks.
•     Pass Pass nominative card: attached to a Customer file in the database and personalized graphically (name, first name, photo, expiry date). It is used to carry out after-sales service operations.
•     Pass Pass partners: all the mobility organizing authorities that are members of the Hauts-de-France region Pass Pass and regional or local mobility operators (Cf. annex  1  of these T & Cs).
•     Network: public transport network.
•     PASSPASS.FR: website and mobile application for traveler information and online sales common to Pass Pass partners.
•     PASSPASS.FR Customer Service: Customer Service for the PASSPASS.FR Site. It is operated by a private company on behalf of Pass Pass partners.
•     Order: a purchase made and paid by the Customer on PASSPASS.FR.
•     Basket: corresponds to the list of products chosen by the Customer, with a view to his purchase.
•     Specific Conditions:the contractual conditions specific to a product or a Ticket sold on PASSPASS.FR.
•     Request: the submission of personal supporting documents in order to establish or modify his Client Pass Pass file and / or to obtain a Right of reduction for Transport Tickets.
•     Right to reduction: obtaining, on the basis of proof of age, place of residence and / or social security, a reduction authorization on the general public rate for a limited period of time. The right is loaded on the Pass Pass card.
•     Pass Pass card reader:compatible with the Pass Pass card and the PASSPASS.FR site, it allows the transport ticket ordered to be loaded onto the Pass Pass card. It can be purchased on PASSPASS.FR for use there with the Customer's personal computer.
•     Loading or reloading: designates the provision of a Transport Ticket on the Customer's card. Online charging is only possible with a Card Reader and the Pass Pass card.
•     Online purchase: order made by the Customer via the online sales service, subject to online payment by credit card.
•     Site: the PASSPASS.FR website.
•    Ticket:the contract between the Customer and one or more transport networks of Pass Pass partners. In this document, it designates a Ticket to be loaded on the Customer's card.
•     Customer: refers to any person using the online sales service of the PASSPASS.FR website.

1.2 Scope of application

The use of the Site and the orders made from it imply on the part of the Customer the prior acceptance of these General Conditions of Sale of the Online Sales Service (GTC), supplemented by the Specific Conditions of Sale applicable to different Transport tickets specific to each Pass Pass partner network.

By clicking on his purchase confirmation, the Customer who places an order on PASSPASS.FR acknowledges having read the description of the chosen product (transport ticket, Pass Card, Card reader), these T & Cs and those of the partner transport network and accepts them in their entirety.

The last update of the T & Cs was made on October 15, 2020. They take effect from that date.

The GTC are accessible by hypertext link at the bottom of each page of the Site. The Customer is advised to download and / or print them and keep a copy. The Customer is also advised to read these T & Cs each time they visit the Site, insofar as they may be modified without notice.

Article 2: Use of the PASSPASS.FR website

2.1 System compatibility

The Customer is informed that the device, subject of these T & Cs, works only with Windows operating systems as well as with certain versions of Mac OS and the following Internet browsers:

• Windows 7 & 8 (8.1) computers

-   Internet Explorer
-   Mozilla Firefox
-   Chrome

• Windows 10 computers

-   Internet Explorer
-   Microsoft Edge
-   Chrome

• Mac OS X El Capitan (10.11) computers

- Safari

To use the Card Reader, the Customer must have installed version 8.65 (or higher) of JAVA on his computer workstation and must also be able to download and install files for installing the drivers required for operation. by PASSPASS.FR

2.2 The different modes of connection to the online sales service

The Customer has two connection modes:

• The "not connected" mode

- The Customer's interactions are limited to viewing informative content such as the list of Transport Tickets available for sale, route research, consultation of timetables and news from Pass Pass partner networks.
- The Customer uses a Card Reader and a Pass Pass card to access the information it contains.
- Customer interactions are limited to viewing informational content as well as purchasing and managing content related to the card. The card reader allows the Customer to read the contents of his Pass Pass card.

• The "connected" mode

- The Customer uses a username and password to access their PASSPASS account and all the content of the Site.
- The Customer's interactions allow him to view the informative content, make purchases, and manage all the data associated with him or associated with his beneficiaries. In online mode, invoices and purchase certificates are available.

2.3 Transport tickets available on PASSPASS.FR

The Transport Tickets available on PASSPASS.FR are those of the Pass Pass partner networks (Subscriptions, ticket books, single tickets, etc.). They can be loaded onto a Pass Pass card using a Card Reader. Certain Passes are conditioned by the presence of reduction rights loaded on the Pass Pass card. Reduction rights must be requested by the Customer at a sales office, on presentation of the appropriate supporting documents. Not all Passes are available on PASSPASS.FR.

If a Transport Ticket for a network sought by the Customer is not available on PASSPASS.FR, the Customer is invited to go to the possible online store of this network or to one of the agencies of this network. .

The Customer can load several Tickets from one or more Pass Pass partner networks onto their Pass Pass card. Online loading on PASSPASS.FR is only possible with a Card reader and the Pass Pass card.

The storage capacity of the Pass Pass card is limited. When this is reached (loading up to 8 tickets), a “Card full” message is displayed and the Customer can obtain an additional card to buy new tickets. The storage capacity is renewed as the Tickets are used.

2.4 "PASSPASS" account

2.4.1 Creating a PASSPASS account

The Customer may have an account, allowing him to benefit from a certain number of functions on PASSPASS.FR (purchase of transport tickets online, consultation of his media, purchase of a card reader, etc.). He is then able to define his user profile and his preferences relating to the use of PASSPASS.FR, more particularly the online store and the route planner, such as for example the maximum number of connections desired per trip, the maximum waiting time for each connection, maximum waiting time per mode of transport, favorite networks, notifications, etc.

To create an account, the Customer must go to the “Connection” menu. Two cases are then possible:

• Either the Customer already has a nominative Pass Pass card (functionality only available for cards issued by the Tadao and Hauts-de-France Mobilités network - see the back of the card with the logo) but no identifier or password :

- The Customer already has a Pass Pass Client file
- He must enter his name, first name, Pass Pass card number and date of birth. He must click on the activation link received by email at the email address indicated in his Customer file. The Customer must then define a username and a password on PASSPASS.FR. It is specified that this username and password are personal, any use of the latter being made under the full responsibility of the Customer.

• Either the Customer does not have a Pass Pass card:

- The Client does not have a Client Pass Pass file.
- He must then create his account in its entirety by filling out the form: “I do not have a Pass Pass card”.
- He must click on the activation link received by email at the email address indicated when creating his account, to validate the creation of the latter. The Customer must then define a username and a password on PASSPASS.FR. It is specified that this username and password are personal, any use of the latter being made under the full responsibility of the Customer.

The Customer is then able to use the resources of PASSPASS.FR in two ways:

- In non-connected mode: the Customer is not connected to his account. In this case, his user profile and preferences are not taken into account when using PASSPASS.FR. The profile taken into account by the Site is the default profile.
- In connected mode: the Customer is connected to his account. In this case, their user profile and their preferences are taken into account when using PASSPASS.FR. He can modify his personal data, manage his relations with other accounts and make purchases.

2.4.2 Link customer accounts

The Customer is able to establish a link between his account and other accounts for which he wishes to finance or manage the purchases (a parent wishing to order media, or buy and load Tickets, for all or part of his family ).
To do this, the Customer provides the information relating to the beneficiary, as well as the nature of the relationship between them (Example: parent, guardian, payer).

The beneficiary then receives an email containing the contact request. A link allows them to be redirected to a form and to validate the connection request.

Customers thus put in contact are able to consult the list of their relations.

The Clients at the initiative of the creation of the links are also able to modify the nature of certain relations a posteriori, as well as to delete a relation with a beneficiary account (except in the case where there is an unpaid debt, SEPA mandates partners).

2.5 Online purchase

2.5.1 Purchase of Tickets

2.5.1.1 Purchase of a transport ticket in “not connected” mode

The purchase in "offline" mode involves the following steps:

• The Customer plugs his Pass Pass card reader into the USB port of his computer and places his Pass Pass card on the Pass Pass card reader.

• The Customer searches the list of Transport Tickets offered for sale according to his search criteria.

• The Customer selects the desired Ticket (s).

• The Customer consults the summary of his purchases and the total price of his order in his Basket. The Customer must ensure that all the information displayed conforms to his indications. If necessary, he can modify his order.

• The Customer provides an email to receive confirmation of his order.

• The Customer checks the box "I accept the general conditions of sale".

• The Customer confirms his order.

• The Customer pays for his order online in secure mode by bank card.

• The Customer automatically receives, by e-mail, a confirmation of his order, including the essential elements thereof. In the event that the Customer does not receive an order confirmation, it is his responsibility to contact PASSPASS.FR Customer Service under the conditions provided for in Article 6.

• The Customer is automatically redirected to the order confirmation page.

• The Customer clicks on “Update my card” to register the Passes purchased on their Pass Pass card.

The Customer is required to check that his ticket is loaded on his card after updating, in order to travel in order. If the registration fails, an error message appears, the Customer is invited to click again on "Update my card". In case of persistent failure, the order is kept by PASSPASS.FR and the Customer must contact PASSPASS.FR customer service under the conditions provided for in Article 6.

To have access to more services, the Customer is invited to create a PASSPASS account.

2.5.1.2 Purchase of a transport ticket in “connected” mode

The purchase in “connected” mode involves the following steps:

• The Customer identifies himself on PASSPASS.FR on his computer.
• The Customer chooses the Pass Pass card for which he wishes to make a purchase and launches his search in the list of Tickets offered for sale.
• The Customer selects the desired Ticket (s).
• The Customer consults the summary of his purchases and the total price of his order in his Basket. The Customer must ensure that all the information displayed conforms to his indications. If necessary, he can modify his order.
• The Customer checks the box "I accept the general conditions of sale".
• The Customer confirms his order.
• The Customer pays for his order online in secure mode by bank card.
• The Customer is automatically redirected to the order confirmation page.
• The Customer automatically receives, by e-mail, an order confirmation, including the essential elements thereof. In the event that the Customer does not receive an order confirmation, it is his responsibility to contact PASSPASS.FR Customer Service under the conditions provided for in Article 6.
• The Customer can update his Pass Pass card by connecting his Card reader and his Pass Pass card on his computer (see Article 3.3).

After updating their support with a Pass Pass card reader, the Customer is required to check that their transport ticket is loaded on their card, in order to travel in order.

In the event of difficulties, the order is kept by PASSPASS.FR and the Customer must contact PASSPASS.FR customer service under the conditions provided for in Article 6.

2.5.1.3 End of validity of a Ticket

In online mode, the Customer is alerted of the end of validity of one or more Transport Tickets. This alert is signaled to him by a pictogram (pop-in) at the header of the Site.

The user can, at any time, view notifications of the end of validity of his Title (s) by logging into his account.

2.5.2 Purchase of a Pass Pass card reader

The purchase of a Pass Pass card reader involves the following steps:

• The Customer makes his purchase, by selecting the Card Reader, from the “PURCHASE” menu, “Purchase of ancillary products” sub-menu.
• The Customer enters the delivery address of the card reader and adds the product to his Basket.
• The Customer consults the summary of his purchases and the total price of his order in his Basket. The Customer must ensure that all the information displayed conforms to his indications. If necessary, he can modify his order.
• The Customer checks the box "I accept the general conditions of sale".
• The Customer confirms his order.
• The Customer pays for his order online in secure mode by bank card.
• The Customer is automatically redirected to the order confirmation page.
• The Customer automatically receives, by e-mail, an order confirmation, including the essential elements thereof. In the event that the Customer does not receive an order confirmation, it is his responsibility to contact PASSPASS.FR Customer Service under the conditions provided for in Article 6.

The Card Reader is sent by post to the address indicated by the Customer when ordering within 7 working days. The Customer undertakes to provide an exact delivery address. In the event of an incorrect address, PASSPASS.FR Customer Service reserves the right to contact the Customer.

The Customer is required to check that the card reader (s) received conforms to his order: he will check the quantity, the status of the reader (for example: the card reader card may be broken). In the event of a defect, the Customer must imperatively file a complaint with PASSPASS.FR Customer Service in accordance with the provisions of Article 6.
When the Customer takes physical possession of the Card Reader, any risk of loss or damage caused to the Reader is transferred to the Customer.

In the event that the Customer does not receive his order, it is his responsibility to contact PASSPASS.FR Customer Service under the conditions provided for in Article 6.

2.5.3 Purchase of a Pass Pass card

Personal and anonymous cards can be purchased on PASSPASS.FR in online mode. Only anonymous cards can be purchased in offline mode.

By ordering a Pass Pass nominative card, the Customer accepts that their personal data will be kept in their Pass Pass Client file.

The purchase of a contactless card involves the following steps:

• The Customer must first create a secure PASSPASS account on the Site.
• The Customer makes his purchase from the "PURCHASE" menu under the "Card purchase" menu. The Customer may combine, in the same order, one or more Tickets from one or more Pass Pass partner networks.
• The Customer consults the summary of his purchases and the total price of his order in his Basket. The Customer must ensure that all the information displayed conforms to his indications. If necessary, he can modify his order.
• The Customer checks the box "I accept the general conditions of sale".
• The Customer confirms his order.
• The Customer pays for his order online in secure mode by bank card.
• The Customer is automatically redirected to the order confirmation page.
• The Customer automatically receives, by e-mail, an order confirmation, including the essential elements thereof. In the event that the Customer does not receive an order confirmation, it is his responsibility to contact PASSPASS.FR Customer Service under the conditions provided for in Article 6.

The Pass Pass card is sent, with a case, to the address indicated by the Customer when ordering within 7 working days, by:

- Simple postal letter in the case of a single card,
- Followed postal letter in the case of a card loaded with one or more tickets.

The Customer undertakes to provide an exact delivery address. In the event of an incorrect address, PASSPASS.FR Customer Service reserves the right to contact the Customer.

The Customer is required to verify that the Pass Pass card received complies with his order: he will verify the photo and identity of the card holder. In the event of a defect, the Customer must imperatively file a complaint with PASSPASS.FR Customer Service in accordance with the provisions provided for in Article 6.

The Customer has the possibility of opposing the conservation of his photo in digital format in his Client Pass Pass file:

• By checking the box "Do not keep my photo (After editing my card)" in the Pass Pass card creation form.
• By contacting PASSPASS.FR Customer Service under the conditions provided for in Article 6.

He must then provide a new photo in the event of a reconstitution request (for loss or theft, for example) or when renewing (for end of validity) his Pass Pass card.

The other supporting documents are only kept while the request is being processed. They are automatically destroyed after the issuance of the right (s), title (s) or card (s) requested by the Customer.

The Customer undertakes that the supporting documents provided when ordering are complete and compliant (photo, identity document, delivery address). Where applicable, Pass Pass Customer Service reserves the right to ask the Customer for a new supporting document. It is therefore the Customer's responsibility to send incorrect or missing documents by email to Customer Service Pass Pass within a maximum period of 6 months. After this period, the order will be canceled without any possibility of refund.

2.5.4 Proof of order and payment

The Customer receives by e-mail the summary of his orders, as well as the payment receipts by bank card. The Customer is recommended to keep all e-mail messages received as they constitute proof of their order.

The parties expressly declare that e-mails and data exchanged electronically will have the value of written proof between them and waive the need for any confirmation by letter.

2.6 Beneficiary management

Beneficiary management allows a user (a parent for example) connected by identifier, to create a link between his Pass Pass account and the account of a third party user who also has web access (his child for example).
In the following definitions, for ease of understanding, the account initiating the link request is referred to as the "parent" account and the account being the target of the link request is referred to as the "child" account.

2.6.1 Operations carried out on behalf of a third party user

The operations that can be carried out on behalf of a third-party user are as follows:
• Viewing / Modifying the personal information of the “child” account.
• Viewing an invoice for a Pass, a card or a reader, from the “child” account.
• Visualization of a schedule of a Title of the “child” account.
• Viewing / Modifying the preferences of the "child" account.
• Display of the cards of the "child" account.
• Viewing the content of each card in the “child” account.
• Viewing the order history of the "child" account.
• View the details of an order history for the "child" account.
• Display of a certificate of purchase of a Pass, a card or a reader, of the “child” account.
• Order a card for the "child" account.
• Search for a Ticket for the “child” account.
• Putting a Pass or a card in the basket, for the “child” account.
• Renewal of a Pass for the “child” account.
• Declaration of problem linked to a card for the "child" account.

2.6.2 Nature of the links

Whatever the nature of the links created, the Customer can carry out on his own account, all the actions described in these T & Cs
Several types of link are possible:

• Other (Default Option) or By alliance: Both users can perform all the operations described in paragraphs 2.6.1 for the two linked accounts.

• Parent of or Guardian of: The user of the “parent” account can perform the actions described in paragraph 2.6.1 for the “child” account, but the reciprocal is not authorized.

• Payer for: The user of the "parent" account has the same possibilities as for the "Parent of" or "Guardian of" option but also undertakes to take charge of the payments for products with direct debits from the "child" account. . This option is available if and only if:

o The “parent” account has a validated bank mandate affiliated with its account.
o The “parent” account does not have an unpaid procedure.
o The “child” account is not already linked to an account by the “Pay for” link type.
o The “child” account does not have any Direct debit vouchers.

2.6.3 Creating a link between two Customer accounts

Attaching a user account follows a process in several stages:
• The user of the "parent" account identifies himself on PASSPASS.FR.
• He fills out the form: Name, first name, Pass Pass card number and date of birth of the beneficiary (“child” account); then he chooses the nature of the link from the "My account" page, "My beneficiaries" section and makes a request to create a link.
• The user of the “child” account receives an e-mail containing an acceptance link, and clicks on it to validate the request.
• The user of the “parent” account must disconnect and identify himself again on PASSPASS.FR to update his account.

2.6.4 Modification or deletion of a link between two Customer accounts

Whatever the nature of the link, in the event that no payment is in progress for the user of the "child" account, then the link can be modified or deleted from the "parent" account, on the "My account" page ", Section" My beneficiaries ". In the event that payments are in progress, the Customer must contact PASSPASS.FR Customer Service, the contact details of which appear in Article 10.

2.7 Management of proof of purchase

From his account, the Customer can follow the orders carried out on PASSPASS.FR and download proof of purchase of his orders when these were carried out in “connected” mode. These features are accessible from the "Connection" page, "my purchases" section.
Proof of purchases of Transport Tickets that were not purchased on PASSPASS.FR (in branch, on distributor, etc.) are not available on PASSPASS.FR.

2.8 Proof

It is expressly agreed that the data kept in the Pass Pass Customer files have the force of proof as to the Orders and / or Requests placed and the performance of the obligations of the parties. The data on computer or electronic medium kept by a Pass Pass partner network constitutes proof and, if they are produced as a means of proof by a Pass Pass partner network in any litigation or other procedure, they will be admissible, valid and enforceable between the parties. in the same way, under the same conditions and with the same probative force as any document which would be drawn up, received or kept in writing.

2.9 Right of withdrawal

By acceptance of these GTC, the Customer does not have, in application of article L. 221-18 of the Consumer Code, the right of withdrawal for all Orders made on PASSPASS.FR. Any validation of payment by the Customer is irreversible. The Customer's Order is therefore deemed to be firm, final and irrevocable, with the exception of the Card Reader, in accordance with the regulations in force.

The Customer does not have the right of withdrawal for the remote service of reconstitution / renewal of Pass Pass cards.

Article 3: Use of the Pass Pass card

3.1 Use of Tickets

The use of tickets purchased on PASSPASS.FR is subject to compliance with the Regulations of the Pass Pass partner networks.

Any Pass Pass card must be presented, along with the necessary supporting documents, during checks.

By validating these GTC, the Customer undertakes to comply with the regulations of the Pass Pass partner networks, the extracts of which are displayed in the vehicles, in particular concerning the use of Transport Tickets (Sanctions in the event of irregular or fraudulent use).

3.2 Using a Pass Pass card

3.2.1 Description of the Pass Pass card

The Pass Pass card sold on PASSPASS.FR can be nominative or anonymous. In the case of a name card, it is personalized with the name, first name and photo of the holder. This card is strictly personal and cannot be transferred.

The Pass Pass card is used as a medium for a large part of the transport tickets sold by the Pass Pass partner networks.

The card holder is responsible for the use and conservation of the card made available to him, as well as for updating his personal data. The Hauts-de-France Mobilités Syndicate remains the owner of the Pass Pass cards issued by PASSPASS.FR and reserves the right to terminate their use.

3.2.2 Validity period of the Pass Pass card

The nominative and anonymous Pass Pass cards sold on PASSPASS.FR are valid for 10 years. Cards issued from PASSPASS.FR are represented on the back by the Hauts-de-France Mobilités logo.

Before the card expires, in “Connected” mode the user is alerted by a pictogram located in the Site header. In addition, the user logged in with an identifier can, at any time, view notifications of the end of validity of his Pass Pass card on the “My account” page, under “My cards and my tickets”.

3.2.3 Malfunction of the Pass Pass card

The Pass Pass card has a chip with a microprocessor and a radio antenna whose proper functioning depends on a few precautions for use: do not subject the card to twists, bends, cuts, high or low temperatures, electromagnetic effects, high humidity and any other treatment manifestly inappropriate for the proper functioning of the card. It is strongly recommended to keep the card in its protective case.

In the event of a malfunction, the Customer must request the reconstitution of his card from the Customer Service of PASSPASS.FR, under the heading “Contact form” of PASSPASS.FR, indicating in the subject of the message “SAV_Carte Pass Pass”.

3.2.4 Consulting the contents of a Pass Pass card

Only the tickets sold on PassPass.fr will be available for consultation from PASSPASS.FR under the heading “My cards and my tickets”:

• In offline mode, with the card reader, the Pass Pass card is read in real time.
• In "online" mode, only the tickets purchased on PASSPASS.FR are displayed.

There may be a difference between the travel balance indicated under “My cards and my tickets” and the actual balance of the tickets contained on the Pass Pass card. To check the exact balance of a transport ticket, the Customer must consult the contents of his Pass Pass card from a card reader or, failing that, request a card reading at a sales office.

3.3 Using a Pass Pass card reader

The use of a Pass Pass card reader involves at least the following steps:

• The Customer plugs his Pass Pass card reader into the USB port of his computer, in online or offline mode.
• The Customer checks that the configuration of his computer (the installation of a plug-in may be necessary depending on the configuration of the computer) is compatible with PASSPASS.FR (Cf. Card reader tutorial available here).
• The Customer places his Pass Pass card on the Card reader.
• The Customer lets himself be guided until his card is updated.

The Customer can find all the information necessary for using a card reader on PASSPASS.FR, under the “FAQ” section located at the bottom of each page of the Site.

Article 4: payment

4.1 Cash payment

Payment for tickets ordered is made by cash payment by CARTE BLEUE, MASTERCARD or VISA card accepted in France, using the secure payment system Ingenico.

It is specified that PASSPASS.FR has, under no circumstances, access to the data of the bank card used by the Customer.

It is specified that PASSPASS.FR does not in any case keep the banking data related to the payment of the order.

The Customer guarantees that he is fully authorized to use the bank card provided for the payment of his order and that this means of payment gives access to sufficient funds to cover all the costs resulting from the use of the services of PASSPASS.FR.

Any refusal of payment authorization by banking organizations results in the cancellation of the Customer's order.

Article 5: Price

The prices are expressed in euros, all taxes included.

Prices (transport tickets, card reader and cards) are set by the Pass Pass partner networks, the only ones authorized to define the amount. This information is provided to the Customer before the validation of his order: he buys with knowledge of the price.

The price of a Pass support, when it is first issued is € 5 including tax.

The price of a Card Reader is € 10 including tax.

Article 6: After-sales service - Complaints

Any complaint must be sent from the “Contact form” section of PASSPASS.FR available at the bottom of each page of the Site.

In the absence of a complaint made within 14 working days from:

- From the payment of a Pass Pass card loaded or not, no complaint can be accepted, a loaded Pass Pass support being deemed to be compliant and accepted by the Customer.

In the absence of a complaint made within 21 working days from:

- From the payment of a card reader, no complaint can be accepted, the card reader being deemed compliant and accepted by the Customer.

The liability of the Pass Pass partners and the PASSPASS.FR Service is strictly limited to the amount of the order that has not been executed and cannot give rise to any additional compensation.

After entering the Pass Pass Customer Service and in the absence of a satisfactory response or in the absence of a response within 60 days, the Customer can contact the Tourism and Travel Mediator, whose contact details and procedures are available on his website: www.mtv.travel .

6.1 Pass Card

If the Pass Pass card received is defective or non-compliant (error in the photo or in the identity of the card holder), the Customer has the option of replacing it by submitting a complaint to PASSPASS.FR Customer Service in accordance with the provisions provided for in Article 6 within 14 working days from the validation of the order. The costs of sending the card to Customer Service are the responsibility of the Customer. Upon receipt of the defective or non-compliant card, Pass Pass Customer Service will send a new card to the Customer free of charge. While waiting for his new card, the Customer must have a Ticket.

The Pass Pass card purchased on PassPass.fr is not refundable.

6.2 Pass Pass card reader

In the event of a defective or non-compliant card reader, the Customer must submit a complaint to PASSPASS.FR Customer Service in accordance with the provisions of Article 6 within 21 working days of the validation of his order. The cost of sending the defective reader is the responsibility of the Customer. On receipt of the defective or non-compliant card reader, Pass Pass customer service sends one free of charge.

The Card Reader must be returned in its original packaging to the address indicated in Article 10. The costs of returning the reader are the responsibility of the Customer.

6.3 Transport tickets

The Customer is responsible for the prior verification of the compliance with his needs, of the purchased Ticket. When loading their ticket with a Card Reader, the Customer is also responsible for checking that their Ticket is loaded on their Pass Pass card. In the event of difficulties, the order is kept by PASSPASS.FR and the Customer must contact PASSPASS.FR Customer Service within 7 working days from receipt of the order confirmation. After this period, no complaint can be accepted.

For any after-sales service request concerning tickets purchased on PASSPASS.FR, the Customer must contact the network that owns the ticket.

Article 7: After-sales service: Renewal and reconstitution of Pass Pass cards

7.1 Declare a card as lost / stolen or damaged

The loss, theft or deterioration of a Pass Pass card must be reported by its holder as soon as the facts occur, using the contact form. The card is automatically put on the opposition list. This request is irreversible, the card can no longer be used.

7.2 Declare a card as defective

A card is judged to be defective if it has a technical defect, without showing signs of obvious degradation of the physical medium.

In the event of a defective card, the Customer can request a replacement from PASSPASS.FR Customer Service under the “Contact Form” section.

The reconstitution of a defective card is free if the card has a technical defect, without showing signs of obvious degradation of the physical medium. The card must be provided on request so that the Pass Pass Customer service can observe the technical defect and validate the free replacement of the card. In the event that the card is not diagnosed as being defective, Pass Pass Customer Service will contact the Customer by e-mail to inform them.

7.3 Replenishment / renewal of Pass Pass card

This functionality is currently not available on PASSPASS.FR.

Ultimately, when this functionality is effective, the Customer may request the reconstitution (lost, stolen, damaged or showing a technical defect) or renewal (validity date expiring) of his card from the PASSPASS.FR site, in the “Contact form” section, indicating in the subject line “After Sales Service_Request for assistance with Pass Pass card”.

On PASSPASS.FR, the reconstitution for a lost, damaged or stolen card and the renewal of the Pass Pass card for the end of its validity will be chargeable at the rate of 10 € incl. VAT in the event of reconstitution and 5 € incl.

Pending the replacement of their Pass Pass card, the Customer must have a Ticket to travel in order.

Article 8: Conditions applicable to subscriptions

8.1 Responsibility of the payer and the subscriber

These GTC are binding on both the subscriber and the payer even when the subscriber has not personally signed the subscription request.

Any subscriber acknowledges having read these GTC when taking out his subscription.

8.2 Termination of a subscription at the initiative of the subscriber

Customers wishing to terminate or suspend their transport ticket must request it directly from the Pass Pass partner network in accordance with their Specific Conditions of Sale.

The holder of the Pass Pass card whose subscription has been canceled can keep it and load it with another Pass of his choice.

Article 9: Applicable law, attribution of jurisdiction

Any dispute relating to the General Conditions of Sale of the online sales service, and more generally, to all purchases made on PASSPASS.FR comes under applicable French law and the exclusive jurisdiction of the courts of Lille for any dispute.

Article 10: Information

The Customer can contact PASSPASS.FR Customer Service:

- On the PASSPASS.FR Site by the link "Contact form"

- By mail to the address:

Customer Service Pass Pass
MANAGER PASSPASS
BP 10205
59280 ARMENTIÈRES

For information and in the event of a complaint, after entering Pass Pass Customer Service and in the absence of a satisfactory response or in the absence of a response within 60 days, the Customer may refer the matter to the Tourism and Travel Mediator, whose contact details and referral procedures are available on its website: www.mtv.travel

Article 11: Processing and protection of personal data

In order to guarantee the Customer an optimal passenger information service, for the sale of Pass Pass transport tickets and contactless cards and to provide after-sales service, the Pass Pass digital services store certain personal data. The data recorded on journeys are anonymized in order to guarantee the freedom to come and go as well as the right to privacy.

The purposes of the collection and processing of personal data are the management, issuance and use of transport tickets, the management and monitoring of commercial relations, the management of fraud, the performance of statistical analyzes of use of the networks, the measurement of the quality of the functioning of the system, and the access by the Customer to the data of his PASSPASS account.

Each Pass Pass partner mobility organizing authority, as well as the transport operators, are responsible for collecting and processing personal data. The Hauts-de-France Mobilités Syndicate oversees the Pass Pass partnership.

The Customer's personal data is reserved for the exclusive use of the Pass Pass partner transport network (s) and the administrator of the Pass Pass digital services. The PassPass.fr service does not sell or rent Customers' personal data to any third party.

In addition, at the time of the card request, the Customer can object to the conservation of his photograph in digital format.

Customer data is kept for the duration of the contract and at the end of it for two years for commercial and statistical purposes. Billing information is kept for four months. Unpaid information is kept for 2 years in the absence of regularization.

In accordance with Regulation (EU) 2016/679 relating to the protection of personal data and the amended law n ° 78-17 of 6 January 1978 relating to data processing, files and freedoms, any person proving their identity may exercise their rights of access, rectification, portability, and erasure of data concerning them as well as their right of opposition for legitimate reasons if applicable.

To exercise these rights or for any additional information on the processing of personal data managed by the Hauts-de-France Mobilités Syndicate, you can contact its data protection officer by accompanying your request with a copy of an identity document. :
- By mail:

PASSPASS MANAGER
BP 10205
59280 ARMENTIÈRES

- By email: rgpd@passpass.fr

If the Customer considers, after having contacted the Pass Pass Customer Service, that his “Data Protection” rights have not been respected, he can send a complaint to the CNIL ( www.cnil.fr ).

Article 12: Modification of the General Conditions of Sale of the online sales service

The PASSPASS.FR Service reserves the right to modify and adapt these General Conditions of Sale at any time.

The Customer is invited to regularly check the Site for any changes.

When validating an order, the Customer accepts the provisions of the latest version in force available on PASSPASS.FR.

In the event that one of the clauses of these General Conditions is void by the effect of a legal or regulatory provision, or of a court decision, the others will continue to apply.

Appendices

Annex 1 - List of Pass Pass Partners

Pass Pass is a partnership project bringing together 17 organizing authorities managing 21 public transport networks, serving the mobility of travelers.

The Pass Pass ticketed networks are:

- The Hauts-de-France Region:

o TER Hauts-de-France
o Arc en Ciel (Interurban transport in the Nord department)
o Oscar (Interurban transport in the Pas de Calais department)

- The Syndicat Mixte des Transports d'Artois Gohelle (SMTAG):

o Tadao

- The Agglomeration Community of the Pays de Saint-Omer (CAPSO)

the Mouvéo

- The European Metropolis of Lille (MEL)

or Illévia

- The Valenciennois Intercommunal Mobility and Urban Organization Syndicate (SIMOUV)

o Transvilles

- The Boulonnais Agglomeration Community (CAB)

o Marinéo

- The Cambrai Urban Community (CAC)

o TUC Cambrésis

The non-ticketed Pass Pass networks are:

- The Hauts-de-France Region:

o Interurban network of the Oise
o Trans'80 (Interurban transport in the Department of the Somme)
o RTA (Interurban network of the Aisne)

- The Mixed Union of Urban Transport of Sambre (SMUTS)

oh, antimony

- The Soissonnais Urban Transport Union (SITUS)

or YOUR

- The Agglomeration Community of Deux Baies en Montreuillois (CA2BM)

- The Agglomeration Community of the Region of Château-Thierry (CARCT)

the Fablio

- The Syndicat Mixte des Transports du Douaisis (SMTD)

Evéole

- The Agglomeration Community of Saint Quentinois (CASQ)

o Pastel Bus

- The Agglomeration Community of Chauny Tergnier La Fère (CACTLF)

or TACT

- The Urban Community of Arras (CUA)

o Artis

Networks with free public transport (excluding VLS):

- The Urban Community of Dunkirk Grand Littoral (CUDGL)

o DK'bus Marine

- The Intercommunal Syndicate of Urban Transport of the Agglomeration of Calaisis (SITAC)

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